Particular
Terms and Conditions for Car Rental
All drivers must be at least 21 years old and in possession
of a valid driving licence for at least one year.
Drivers under 25 or who have held a licence for between
1 and 4 years must pay 4€ extra per day, up to a maximum
of 48€ per rental.
Payment conditions:
Credit card: VISA, MasterCard American Express.
We do not accept debit card, Postepay or cash.
The credit card must be in the name of the main driver on
the contract.
Our price includes:
V.A.T. and local taxes.
Unlimited mileage.
Collision Damage Waiver (CDW) insurance with excess and
car passenger insurance cover. For reservations there is
an excess against damages to the rental vehicle caused by
accident or theft. The excess varies according to the category
of vehicle:
| GROUPS:
A, B, C, D, E, F, G, H. |
600 € |
| GROUPS:
I, J, J1. |
700 € |
| GROUPS:
K, L, M. |
850 € |
It is possible to reduce the excess to zero by taking out
a special extra insurance. Customers who do not wish to
take out this insurance must pay the excess.
Special Extra Insurance:
€8 per day (minimum of €24 and €90 maximun
per rental) for groups A,B,C,D,E,F,G, and H.
€10 per day (minimum of €30 and maximum of €110
per rental) for the rest of groups.
Our price does not include:
Additional drivers, 4€ per day, per driver up to a
maximum of 48€ per driver per contract. Maximum of
3 additional drivers per contract.
Baby Seat, 4.5€ per day, per Baby Seat up to a maximum
of 54€ per Baby Seat, per contract.
There is an extra charge for one-way reservations (where
pick up and drop off are at different locations). The amount
will depend on the origin and destination locations as well
as the hired vehicle category, with a minimum charge of
€ 35 and a maximum of 125 €.
Travel Insurance: Alocars vehicles may only be conducted
in the Iberian Peninsula, except Gibraltar and Portugal
and must be returned at ours offices in Málaga. If
you want to travel to Gibraltar or Portugal you should contract
and additional insurance of 8 € per day (minimunn 24
€ and maximun 90 euros per rental.
Important
Information:
The following documents are also necessary: Passport or
DNI, driving licence and a valid credit card.
The damage insurance (CDW) does not include damage to tyres,
wheel rims, hubcaps, interior of the vehicle, wing mirrors,
rear view mirror, car glass, locks, undercarriage, clutch,
engine, sump, catalytic converter and radiator. Also not
included are battery recharge, loss of keys, towtruck, taxi
transfer after an accident, deposit for vehicle replacement
and compensation for lost rental days while the vehicle
is being repaired. It is possible to take out additional
insurance to partially or fully cover these exclusions.
To partially cover these risks there is an additional indurance
that may engage when collecting the vehicle.
The return of the vehicle more than 2 hrs. over the stated
end time of the rental contract will generate a charge of
30 € per day plus an extra amount corresponding to
the additional rental days, (with a minimum of 30 €
and one day rental charge).
The reservation does not refer to a specific vehicle (make,
model, colour, accessories etc) but rather a group of vehicles
with similar technical and design characteristics.
If the vehicle receives a fine during the rental period,
you will be responsible for full payment of the fine as
well as a 30 € traffic fine management fee.
Alocars reserves the right to cancel the delivery of the
vehicle in case of doubts about the financial capacity of
the client, outstanding debts or any serious incidents with
Alocars.
General
Terms and Conditions for Car Rental
The
General Terms and Conditions of Rental given below are a part
of the Vehicle Hire Agreement (hereinafter referred to as
the Agreement) held between Alocars.com with company tax code
(CIF) B-29191491 and registered address at Av Manuel Torres,
4 29003 Málaga (hereinafter Alocars) and the Customers
whose details appear on page 1 of the Agreement (hereinafter
the customers).
1. PURPOSE
Customers
receive the rental vehicle described in the rental Agreement
in perfect working order, with all its documents, tires,
tools and accessories, and undertake to look after them
and drive the vehicle in compliance with the Highway Code
and the provisions set out in these General Terms and Conditions.
2. RENTAL
PERIOD
The
term of the Agreement is set out on page 1 herein and indicates
the date and time on which the vehicle must be returned.
The
rental dates are computed in 24-hour periods, counted from
the exact time customers collected the vehicle until they
return the vehicle, with its keys and documents to Alocars.
The courtesy period for returning the vehicle is 120 minutes.
The
Agreement may never be for a rental period of more than
89 days.
No refund
will be made for the days the vehicle is not used in the
event that customers return the vehicle earlier than the
date specified in the Agreement.
3. EXTENSIONS
Customers
must return the vehicle on the date and time indicated in
the preceding section. For an extension of the rental period,
customers must go Alocars office to sign an extension document.
Agreements cannot be extended by phone or by any other means
of electronic communication.
The
deposit given as surety may not be used to extend the rental
period under any circumstance. Alocars may charge customers
a fee for any extensions to this Agreement.
In the
event that the Agreement cannot be extended because no vehicles
are available or for any other reason, customers must return
the vehicle on the agreed date and time to the agreed Alocars
office.
Depending
on the terms and conditions in the initial Contract, a new
contract may need to be signed when an extension of the
rental period is requested. In that case, the new contract
invalidates the current Contract.
4. VEHICLE
RETURN
Customers
must return the hired vehicle in its pre-rental condition,
together with all its documents, tyres, tools and accessories,
at the place and on the date and time set out in the rental
Agreement.
Customers
must not change the vehicle's technical specifications,
keys, equipment, tools and/or accessories, or make changes
to its external or interior appearance. Otherwise, customers
must pay for the expense of returning the vehicle to its
pre-rental condition, without detriment to Alocar's loss-of-income
during the period the vehicle is not available for rent
because it is being valeted, and for any other damages sustained
by Alocars.
5. FAILURE
TO RETURN THE VEHICLE
Failure
to return the vehicle on the date and time set out in the
Contract authorises Alocars to charge customers for each
day they use the vehicle after it should have been returned.
Alocars will also charge a penalty of €35 for every
day of delay to cover the inconvenience caused to Alocars.
Similarly,
returning or abandoning the vehicle in a place other than
the one indicated in the Agreement, will entitle Alocars
to require customers to pay:
Rent for each extra day needed to retrieve the vehicle and
return it to its pre-rental condition so it can be hired
again:
€35 as compensation for loss-of-income, and the cost
of moving or towing the vehicle, tolls, and safekeeping
and guarding, as the case may be, to the place convened
in the Agreement for returning the vehicle, as set forth
in Schedule I.
In the
event that the vehicle disappears or is not returned, Alocars
reserves the right to bring legal action against the customers
before the competent authorities with the full weight and
consequences of the law.
A unilateral
extension of the Agreement by customers will be considered
illicit use of the vehicle, in which case the customers
will be held liable for any damage to the vehicle.
6. PAYMENTS
AND METHODS OF PAYMENT
6.1
Payments:
Customers
undertake to pay Alocars:
The charges for the vehicle rental, delivery and return,
insurance and taxes set out in the current Alocars rates
(hereinafter referred to as the General Rate), which were
made known to the customers beforehand. The initial rate
will be conditional on returning the vehicle at the agreed
place and at the agreed date and time. The rates may vary
depending on the season and the office where the vehicle
is hired. Hence, customers are liable for verifying the
rate applicable before hiring the vehicle.
The price of the fuel in accordance with the Fuel Policy
set out herein.
Any other items that may apply to the customers, according
to Alocar’s contract and commercial terms and conditions.
6.1.2
Customers convene that at the end of the rental period Alocars
may use electronic or any other means of payment, without
the customers’ express consent, to charge the following
items:
a. Up
to €150 at Alocar’s discretion for SPECIAL CLEANING
when the state in which a vehicle is returned requires a
thorough valeting and cleaning.
b. Up
to €230 for the expense incurred through the loss of
a vehicle’s documents or keys, and/or sending a set
of keys to the office concerned, in the event of loss, breakage
or return of the vehicle’s keys to an office that
is not the office at which the vehicle was collected, or
for any other situation attributable to the customers in
which the vehicle is immobilized.
c. The
cost of towing the vehicle, if necessary.
d. The
costs arising from loss, wear or damage to the wheel rims,
tyres (including flat tyres and blowouts), tools, windscreens,
rear-view mirrors, accessories, the vehicle’s interior,
and problems caused by using the wrong type of fuel.
e. Any
tolls, fines, sanctions, and court costs caused by infringement
of highway regulations, laws, rules and by-laws (including
congestion charges and restrictions to motor vehicles, where
these exist) incurred by the customers during the rental
period that have been met by Alocars.
f. Notwithstanding
the foregoing, Alocars reserves the right to charge the
customers an extra €30 for processing and sending notice
of the above-mentioned sanctions to the authorities.
g. The
cost of repairs for damages caused to the vehicle in the
event of an accident, in any of the following circumstances:
The vehicle was not used according to the agreed terms and
conditions.
The accident report form – either the ‘Declaración
Amistosa de Accidente’ (DAA or Amicable Accident Report)
or the ‘Informe de Siniestro’ (Accident Report)
– was not completed and sent to Alocars in due time,
or it is a misrepresentation of the facts.
The damage done to the vehicle is due to the customers’
miscalculation of the height of the vehicle.
Extra insurance was not taken out (see section 8).
The
amount charged to customers for damages to the vehicle is
computed according to the assessment made by an independent
adjuster. Alternatively, if an external assessment cannot
be made, customers will be charged the amount resulting
from a preliminary assessment made by qualified Alocars
staff, according to the rates published in Annex I hereto,
which are known and consented to by the customers.
All
the foregoing will apply without prejudice to a subsequent
settlement and adjustment after an estimate is made by a
garage or an assessment is made by an independent adjuster.
Likewise,
Alocars reserves the right to charge customers compensation
for loss-of-income owing to immobilization of the damaged
vehicle. Such compensation will be calculated on the number
of days required to repair the vehicle, established by an
independent adjuster or, after the vehicle has been repaired,
by counting one day for every eight hours of work invested
by the garage and used as the base to quantify the daily
rate at which the vehicle was hired. The days the vehicle
is immobilized count as days the vehicle was not returned
on the convened date, and thus the extra €30 per day
set out in the preceding clause will also apply.
Customers’
liability will not exceed the vehicle's market value, according
to the maximum price set out in the Ganvam guide in force
at the time of the accident.
6.2
Method of Payment:
The
credit card used to make the booking must be submitted by
the holder when the vehicle is delivered. The cardholder
must also be the vehicle's main driver. An application must
be completed for an additional driver if the cardholder
is unable to drive or does not wish to do so.
Payment
for hiring the vehicle and any additional items can be made
in the currency chosen by the customers. Multiple currency
operations are accepted, under the terms and conditions
set out by the Bank handling the payment.
7. FUEL
POLICY
When
hiring a vehicle, customers may choose the fuel policy set
out herein that is best suited to their needs:
a. ORDINARY
FULL/EMPTY OPTION
Customers
who choose this option pay for a full fuel tank at the Alocars
facilities, at the market price for fuel of the type recommended
by the vehicle's manufacturer.
By
selecting this option, customers waive a refund for any
fuel remaining in the tank when they return the vehicle.
Alocars
provides this service at competitive fuel prices as a courtesy
to our customers.
b. DISCOUNT
FULL/EMPTY OPTION(Only for rental periods of 3 days or less)
Customers
who choose this option pay for a full fuel tank at the Alocars
facilities, at the market price for fuel of the type recommended
by the vehicle's manufacturer.
Customers
are refunded for the amount of fuel remaining in the tank
when they return the vehicle to Alocars, according to the
eighths of tank recorded on the vehicle’s fuel gauge.
This
option only applies to vehicles hired for a rental period
of three days or less. The ORDINARY FULL/EMPTY option will
apply to any additional days not included in this option.
8. INSURANCE
Rates
include Compulsory Insurance for the vehicle and Supplementary
Civil Liability insurance to cover damage to third parties
as a result of using the vehicle.
The
insurance cover is guaranteed and assumed by Alocar’s
insurance company and is subject to the insurance policy’s
general and specific clauses, and current legislation. By
signing the vehicle hire agreement, customers accept the
conditions of the insurance policy, which are available
to customers upon request.
a. In
the event of a collision, customers send Alocars the full
details of the third party and any witnesses before forty-eight
hours have elapsed, as well as a completed accident report
form (DAA – Amicable Accident Report) stating the
number plate, the name and address of the third party, the
circumstances of the collision, a sketch of the accident,
the name of the third party's insurance company and, if
possible, the number of the insurance policy. The accident
report form must be signed by the two drivers involved in
the accident. If there is no accident report form, the parties
must complete a Claims Report provided by Alocars.
b. The
insurance company does not refuse to accept the claim because,
at the time of the accident, the vehicle's driver was not
in the physical and mental condition required by the Highway
Code.
c. The
collision, theft, fire or act of vandalism was not the result
of non-authorised use of the vehicle as set out in section
10, and
d. Customers
sent notice of the collision, theft, fire or act of vandalism
caused to the vehicle within forty-eight hours of the event,
together with the relevant documents (accident report, report
to the authorities, etc.).
Notwithstanding the foregoing, THE INSURANCE COVER EXPRESSLY
EXCLUDES:
a. Damage
to tyres, tyre rims, the vehicle's interior, outside rear
view mirrors, glass and underside
b. Flat tyres and blowouts
c. Damage to the clutch
d. Loss-of-income for the days the vehicle cannot be used
due to repairs.
e. Tow-truck costs
f. Battery recharge
These
exclusions may be covered in full or in part by expressly
taking out a specific insurance at an extra price. The insurance
cover and guarantees of the additional insurance are only
valid if customers meet the terms and conditions established
for the damage they cause to the vehicle.
8.2
Car hire at offices that have special insurance conditions
in which, despite all the foregoing being applicable, there
is an excess for damage to the vehicle caused by an accident
or theft that must be reported to the relevant offices,
indicating the amount of said excess.
An
additional special insurance may be taken out to lower the
excess to zero. Again, the extra insurance’s cover
or guarantees will only be valid if customers meet the conditions
set out beforehand.
Customers
who do not wish to take out such insurance must leave a
deposit for the amount of said excess. Alocars reserves
the right to use the said deposit to cover damage to the
vehicle as set out in the preceding paragraphs and for any
subsequent charges that must be made to customers for any
of the reasons set forth herein.
9. CUSTOMERS’
OBLIGATIONS
In the
event of an accident, customers undertake:
a. To
send Alocars the full details of the third party and any
witnesses before forty-eight hours have elapsed, as well
as a completed accident report form (Agreed Statement of
Facts - DAA) stating the number plate, the name and address
of the third party, the circumstances of the collision,
a sketch of the accident, the name of the third party's
insurance company and, if possible, the number of the insurance
policy. The accident report form must be signed by the two
drivers involved in the accident. If there is no accident
report form, the parties must complete a Claims Report that
will be provided by Alocars.
b. To
alert the authority immediately if the guilt of the third
party needs to be investigated or if anyone has been injured.
c. Not
to abandon the hired vehicle without taking due measures
to safeguard it.
In the
event of an act of vandalism, fire, theft or disappearance
of the vehicle, customers undertake to notify Alocars of
the event immediately and to report it to the authorities,
sending a copy of the report to Alocars as soon as possible.
10.
NON-AUTHORISED USE
It is
the customers' duty to use the vehicle with due diligence,
in line with its characteristics, and to obey the current
Highway Code, avoiding any situation that might cause damage
to the vehicle or to third parties.
Likewise,
it is the customers' duty not to allow anyone other than
those authorised under this vehicle hire agreement to drive
the vehicle. Customers are liable for any damage to the
vehicle or to third parties arising from a breach of such
terms.
Failure
to comply with the provisions of these sections will be
construed as non-authorised use.
Customers
are fully liable fordamage to the exterior and interior
of the vehicle due to non-authorised use, and must pay any
expenses incurred as set forth in section 6.
In
the event of prosecution, customers must pay for all court
costs and lawyers’ fees, even if the latters’
involvement in the proceedings was not mandatory.
Non-authorised
use includes, but is not limited to the following cases,
given by way of example:
Pushing or towing another vehicle.
Driving in areas not suited to public transport, such as
beaches, race tracks, forestry roads, back roads, etc.
Driving on dirt roads and very poorly paved roads that could
cause damage to the underside of the vehicle.
Driving the vehicle in restricted areas, and more specifically
on airport roads and other roads for aeronautical and/or
military use.
Negligent behaviour when the vehicle’s indicators
show an alert that customers state are known to them when
they sign this agreement.
Transport of goods or animals and, in particular, substances
that are hazardous, inflammable and/or poisonous for the
vehicle and its occupants.
The transport of individuals or goods for which the customers
receive direct or indirect payment.
Sub-leasing the vehicle.
Using the vehicle for unlawful activities.
Transporting a number of passengers and amount of luggage
not authorised for the vehicle concerned.
Manipulation of the speedometer. Customers must report any
malfunction of the speedometer to Goldcar immediately.
Transport of luggage or any other item on the vehicle’s
roof, even when an adequate luggage rack is used for the
purpose.
Damage to the vehicle caused by leaving tempting items in
plain sight inside the vehicle.
Dirtying the inside of the vehicle beyond what would be
expected from reasonable and careful use.
Driving the vehicle when tired, not feeling well and under
the influence of alcohol, medicine or drugs.
Reckless driving.
Using the vehicle to give driving lessons under any circumstance
and/or to teach special driving techniques.
Driving against the traffic regulations.
The vehicle is driven by a person who is not authorised
to do so in the agreement, as either a customer and/or a
supplementary driver.
Driving a hired vehicle beyond the borders of continental
Spain, and vehicles hired in the Balearic or Canary Islands
that are not allowed to leave the island where they were
hired unless they have express, written permission to do
so and the relevant extra insurance has been taken out.
Continued use of the vehicle after the rental period has
ended.
11.
DRIVING LICENCE
Customers
must have a valid driving licence recognised in the country
where they collect the Alocars vehicle. Customers are liable
for the expiry date and recognition of the driving licence
and must not hold Alocars liable under any circumstance.
Customers must be aged TWENTY-FIVE or older and have held
a driving licence for at least FOUR years. When these two
circumstances are not met, special conditions may be agreed
at an extra cost.
12.
JOINT LIABILITY
Customers
and/or authorised additional drivers are jointly liable
for the customers’ obligations under this Agreement
and the relevant laws that are applicable to same.
13.
THEFT AND LOSS OF PERSONAL BELONGINGS
Alocars
is not to be held liable for items stolen, forgotten or
lost inside the vehicle.
14.
DEPOSIT
When
customers sign the Agreement, they must make a deposit proportional
to the rate for the vehicle to ensure compliance with the
general and special terms and conditions set out in the
Agreement. In the event of an extension to the rental period,
the deposit must be increased proportionately to the number
of days extended.
The
deposit is returned at the end of the rental period after
the vehicle has been inspected and compliance with the Agreement’s
general and specific terms and conditions has been verified.
For that purpose, the deposit may be retained for up to
15 days after the vehicle has been returned.
15.
COMPULSORY APPROVED CHILD RESTRAINTS
Customers
must notify Alocars when children under three years of age
and adults under 1.5 metres in height will be riding in
the vehicle so Alocars can provide an approved restraint,
for a fee, for the weight and height of the person who will
use it. Customers are responsible for installing the restraint,
which WILL NOT BE ANCHORED to the vehicle.
16.
CANCELLATION
Alocars
reserves the right to early termination of this Agreement,
with no compensation to the customer, the instant Alocars
is aware of information that:
Puts the customers’ good financial standing into serious
doubt and their ability to meet the costs set out in this
Agreement and any other obligations arising from it.
Shows that the customers are incurring in a breach of the
contract entered into with Alocars by making non-authorised
use of the vehicle as set out in section 10.
17.
DATA PROTECTION
Pursuant
to the provisions of current legislation on the protection
of personal data, information society services and e-commerce,
Alocars hereby informs you that your personal data will
be added to a computer file kept by this company, whose
registered office is at Av Manuel Torres, 4, 29003 Málaga
(Spain) for the purpose of managing the services of the
hired vehicles and to give you timely information on our
own promotions and products and those of third parties either
by email or an equivalent method. You may revoke your consent
at any time by sending a letter to the address: Av Manuel
Torres, 4, 29003 Málaga (Spain) or by email to the
address info@alocars.com.
Likewise,
your data may be disclosed to other companies in the transport
and tourist sector who cooperate with Alocars in current
and future promotional activities.
Finally,
you are hereby informed that you may access, change or cancel
your data by sending a letter to Alocar's Customer Care
Department (Dpto. de Atención al Cliente) at the
address given above.
18.
CUSTOMER CARE
For
further information, or to send comments, claims or complaints,
please address: Alocars, Av Manuel Torres, 4, Tel. (+34)
669404201, or go to our website: www.alocars.com.
19.
GOVERNING LAW
This
agreement is governed by the laws of Spain. Alocars states
their intention of resolving any controversies in a friendly
manner. Where this is not possible, any controversies between
Alocars and the customers will be settled in the courts
of the place where the vehicle was hired.
20.
TRANSLATION
The
translations of these general terms and conditions are for
information purposes only and are not legally binding. Only
the original copy in Spanish is considered legally valid.
Damage
and Accesories:
Groups |
A,B |
C,D,E |
F,G,H |
I,J,J1 |
K,M |
L |
| Clutch |
510
€ |
670
€ |
810
€ |
995
€ |
920
€ |
970
€ |
| Rim |
105
€ |
120
€ |
180
€ |
270
€ |
290
€ |
120
€ |
| Hubcaps |
25
€ |
35
€ |
40
€ |
40
€ |
40
€ |
40
€ |
| Duplicate
key |
120
€ |
120
€ |
120
€ |
125
€ |
125
€ |
125
€ |
| Crankcase |
260
€ |
180
€ |
250
€ |
260
€ |
260
€ |
260
€ |
| Crankcase
cover |
120
€ |
125
€ |
125
€ |
170
€ |
170
€ |
165
€ |
| New
engine |
5000
€ |
5900
€ |
6000
€ |
8500
€ |
8800
€ |
8800
€ |
| Catalyst |
840
€ |
840
€ |
700
€ |
1030
€ |
1030
€ |
1030
€ |
| Radiator |
210
€ |
210
€ |
310
€ |
350
€ |
350
€ |
320
€ |
| Windscreen |
370
€ |
370
€ |
370
€ |
420
€ |
450
€ |
500
€ |
| Fixed
side glass |
100
€ |
115
€ |
160
€ |
215
€ |
220
€ |
160
€ |
| Side
window down |
130
€ |
130
€ |
140
€ |
155
€ |
190
€ |
190
€ |
| Front
seats |
2050
€ |
2450
€ |
2450
€ |
1900
€ |
2500
€ |
1900
€ |
| Rear
seats |
1900
€ |
1900
€ |
2200
€ |
1800
€ |
2500
€ |
1900
€ |
| Last
Row seats |
|
|
|
|
3000
€ |
3000
€ |
| Complete
outside rearview |
190
€ |
190
€ |
190
€ |
220
€ |
220
€ |
220
€ |
| Rearview
mirror |
30
€ |
30
€ |
50
€ |
65
€ |
65
€ |
50
€ |
| Flat
tire |
50
€ |
50
€ |
50
€ |
50
€ |
50
€ |
50
€ |
| New
tire |
140
€ |
140
€ |
140
€ |
140
€ |
140
€ |
140
€ |
| Underside
damage |
500
€ |
500
€ |
500
€ |
500
€ |
500
€ |
500
€ |
| Special
cleaning |
150
€ |
150
€ |
150
€ |
150
€ |
150
€ |
150
€ |
